Return and Refund Policy

At Jordauto, we understand that customer satisfaction is essential. Therefore, we offer a returns policy designed to ensure that our customers can make purchases with complete peace of mind and confidence.

Jordauto Return Policy:

1. Hassle-Free Returns: If for any reason you are not completely satisfied with your purchase from Jordauto, we accept returns within 30 days from the date the product is delivered. We strive to make the process as easy as possible for you.

2. Return Conditions: To be eligible for a return, the product must be in its original, unused condition and in the original packaging with all labels and accessories intact. This helps us ensure that the product can be resold and offered to other customers in perfect condition.
   
   

3. Return Process: To start the return process, simply contact our customer service team. We will provide you with detailed instructions on how to return the product. It is important to include the purchase invoice or proof of order to facilitate the return process.
   
   

4. Refund Options: Once the returned product is received and verified, we will process your refund using the same payment method used in the original purchase. Depending on the policies of your bank or financial institution, it may take a few business days for the refund to reflect in your account.
   
   

5. Products Not Eligible for Return: Some products may be excluded from our returns policy for hygiene or safety reasons. This includes products that have been installed, used, damaged by the customer or are not in their original packaging.
   
   

6. Personalized Attention: Our customer service team is available to answer any questions you may have about the returns process. We are here to help you and make sure you have a positive experience with Jordauto at all times.
   
   

At Jordauto, we are committed to providing exceptional customer service and ensuring that every purchase meets your expectations. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you find the solution that best suits your needs.

If you have any return, you must contact us and we will inform you how to manage the return with our transport providers.

Contact: