Jordauto operates as a company specialized in e-commerce that is dedicated to the marketing of products, accessories and original spare parts for automobiles, coming directly from manufacturers, wholesalers in the automotive sector or directly from recovered original vehicles. (hereinafter, the "Articles").
Since its inception, Jordauto has actively worked to open the automotive spare parts market, with the aim of offering consumers a wide variety of new and genuine spare parts, guaranteeing the best prices and optimal conditions. quality and delivery.
Customer satisfaction represents the fundamental pillar of Jordauto's success.
These general conditions of sale (hereinafter, "GCS") apply without exception to all purchases of Items made on the website www .jordauto.com (hereinafter, the "Site"), provided by Jorge Atrezzauto S.L.U, a company domiciled at Calle Magarola, 51 in Abrera, province of Barcelona and with CIF: B70876073 (hereinafter, "Jordauto" ), to its clients (hereinafter, the "Client").
Scope of application of the GVC - Acceptance and modifications
Each purchase of an Item on the Site implies the explicit and unreserved acceptance by the Customer of the GTC and the Personal Data Protection Policy, which the Customer declares to have read by checking the corresponding box when creating their account. and validate your order.
These GSC replace all previous versions of the general conditions of sale, which therefore cease to be valid.
They constitute a complete agreement between Jordauto and the Client. If any provision of the GTC is invalid or inapplicable, this will not affect the other provisions.
No tolerance or delay on the part of Oscaro in the exercise of his rights will affect or limit such rights, nor will it be considered a waiver of any subsequent contractual breach </ p>.
Jordauto reserves the right to modify the GTC at any time, especially to improve its services or comply with new regulations. The applicable GTC will be those in force on the date of the Customer's order.
The Client is therefore advised to regularly review the GTC on the Site to stay informed of possible updates.
- The products available on the Site are intended only for people with full legal capacity to make online purchases. It is specified that these Products are designed for the Client's personal use and must not be used in commercial activities, such as resale or distribution.
1.1 Creation of a customer account Before proceeding with any order, the Customer must register an account on the Website. This can be done directly from the menu on the home page, selecting the "My account" option.
The information needed to create the account includes a valid email address and password. At the time of placing the first order, the Customer will be asked for additional information such as last name, first name, telephone number, billing address, tax identification number (TIN), company name and a valid email address to be used as Client identifier.
On each subsequent visit, to place an order or consult the "My Account" section, the Customer must previously identify themselves using their personal and confidential data.
It is the Client's responsibility to maintain the confidentiality of their access data. In case of loss, forgetfulness or unauthorized use of this data by third parties, the Customer must immediately inform Jordauto by contacting its Customer Service.
Jordauto informs the Client that the account created on any website is unique. The Client's access data is the same for all connections to the websites. If the Client requests the deletion of their personal data associated with their account, this deletion will automatically be applied to the Jordauto website.
1.2 Making the purchase To make a purchase, the Customer must place their order directly on the Site.
The Customer selects the Products they wish to purchase and adds them to their basket. At this stage, the Customer may be required to provide certain information about their vehicle (such as chassis number, license plate, make and model) to ensure the compatibility of the Products with the vehicle and the manufacturer's specifications.
It is the exclusive responsibility of the Client:
- Evaluate the technical specifications of the Product according to your needs.
- Determine that the Product supplied by Jordauto is suitable for the correct maintenance or repair of the vehicle, assuming full responsibility at all times.
- Recognize that the search by license plate, chassis number or vehicle characteristics is indicative, and that the Customer must verify the compatibility of the selected Product with the one installed in their vehicle.
The Customer must provide all the information necessary to guarantee correct delivery of the Product: name, surname, delivery address and, if different, telephone number.
If the Customer already has an account on the Site and wishes to validate their order, they will be automatically redirected to an identification page.
The Customer may review, complete, modify or cancel their order before validating it.
This validation implies prior knowledge and express and unreserved acceptance of the GCS and the Personal Data Protection Policy by the Client, by checking the corresponding box, and constitutes a payment commitment.
After validation of the order, the Customer selects the delivery address and payment method.
After these steps, Jordauto will send the Customer an order confirmation email within twenty-four (24) hours from the date of registration of the order. If the Customer does not receive this email within the specified period, it is recommended to contact Jordauto Customer Service.
The sale is considered final after registration of the order and receipt of the confirmation email. Thereafter, the order status will be displayed as "Order validated" in the "My Orders" section of the Customer's "My Account".
It is clarified that Jordauto will proceed to collect the total amount of the order at the time of confirmation of the shipment, which will be notified to the Client by email.
Some orders may require additional documents before being validated by Jordauto. In such cases, the Client must send said documents by any means (email, postal mail).
If the documents are not received or are considered non-compliant within thirty (30) days, the right is reserved to partially or completely cancel the order.
In the event of any incident related to the Customer's order, such as payment problems, unavailability of Products or anomalies in the order, Jordauto undertakes to inform the Customer using the information provided in the last update of their account.</ p>
2- Product availability
The products available are those that appear on the Site, subject to the stocks available at Jordauto, previously agreed with its suppliers.
The Customer understands that the availability of the products, provided by Jordauto at the time of the order and confirmed in the order validation email, is for informational purposes only. Despite the constant updating of stocks, a variation may occur between the stocks shown on the Site during order validation and those actually available. Therefore, information about the availability of the products is provided at the time of order confirmation.
In case of lack of stock, Jordauto will try to find an equivalent product with the same technical characteristics, quality and price, and will propose a replacement product to the Customer.
If there is a price difference between the ordered product and the delivered product, it will be handled as follows:
- If the value of the substitute product is higher than the price of the originally ordered product, the difference will not be charged to the Customer. Jordauto will assume the additional cost and will invoice the Customer for the price of the product requested.
- If the value of the substitute product is lower than the price of the originally ordered product, the difference will be adjusted in favor of the Customer. Jordauto will update the price downwards and the amount charged to the Customer will be the price of the replacement product.
The Customer has the option to reject the replacement product by following the return procedures set forth below.
If Jordauto does not find any product that meets the aforementioned criteria, the Customer will be notified by email as soon as possible. Jordauto will then proceed to partially or totally cancel the order.
Jordauto reserves the right to modify its catalog of products available on the Site at any time. Each product is presented on the Site with a description containing its main technical characteristics.
3- About the Price
The price of the products shown on the Site is expressed in Euros (€) and includes all taxes (VAT included), applying the VAT in force in Spain on the day of the order. Any modification in the VAT rate may be reflected in the price of the products.
The indicated prices do not include shipping costs, the amount of which varies depending on the delivery method selected by the Customer at the time of order validation.
Shipping costs are fixed and are indicated on the Site at the time of validation of the order by the Customer. These expenses are added to the price of the products ordered.
Jordauto reserves the right to modify its prices at any time, understanding, however, that the catalog price indicated online on the day of the order will be the price applicable to the Customer, except in error. In this case, the Client will be informed as soon as possible.
Below the sales prices are the reference prices recommended by equipment manufacturers. This information is provided for Customer's reference only.
As part of the promotions, Jordauto may distribute discount coupons for free. The use of these coupons is defined in the general conditions of use.
4. Promotional codes
Jordauto may offer promotional codes applicable to all or some specific purchases of products and services (including shipping costs) made on the Site as part of its promotional actions.
The use of promotional codes is defined in these GCS and in the general conditions of use of Jordauto.
Promotional codes are valid for a limited time and can only be used once per order. They are not transferable and cannot be redeemed or purchased from Jordauto. Unless otherwise indicated, the Customer who receives the promotional code will have the exclusive right to use it. Each promotional code may have a specific minimum and/or maximum purchase amount.
The use of a promotional code is applied as follows:
- If the value of the order is greater than the amount of the discount indicated in the promotional code, the difference between the amount of the code and the amount of the order will be the responsibility of the Customer, who must pay it using any available payment method.
- If the value of the order is less than the discount amount indicated in the promotional code, the difference will not be refunded to the Customer nor will it give rise to the issuance of a new promotional code by Jordauto.
In the event of a total or partial return of products covered by a promotional code, the amount of the code applied to the order related to the returned product will be deducted from the amount refunded to the Customer by Jordauto.
5. Shipping costs
Shipping costs associated with an order are reflected on a separate line on the invoice corresponding to the Customer's order. For more information about shipping costs according to the shipping method, its cost will be reported in each order.
All orders are sent by the supplier NACEX and their price depends on the weight and dimensions of the products in the order placed. At the time the product is in the cart and before proceeding to payment you will be able to see the transportation cost that you must pay.
The price will depend on the destination and the weight and dimensions of the products in the order.
NECEX undertakes to deliver the order in 4 to 5 business days.
For certain product categories or modes of transport, shipping costs may be reduced or even free (free delivery) depending on the amount.
6. Payment terms
6.1 Payment methods
Before selecting their payment method, the Client must:
- Add the desired products to the basket.
- Modify, if necessary, the order (quantities, references, etc.).
- Check your delivery address or enter a new one if necessary.
- Check, complete and/or enter your tax identification number.
Once these steps are completed, Jordauto offers the Client three payment methods within a secure environment:
- PayPal (through the PayPal system).
- Credit card (CB, VISA, MASTERCARD).
6.2 Payment
Fight against fraud and secure payments
To fight against fraud and protect the interests of its customers, Jordauto has implemented measures to secure payments on our website:
- Jordauto payment partners check the validity of the credit card number and make sure it is not blocked.
- In the payment phase, Jordauto authenticates and authorizes the order by verifying with the cardholder's issuer.
Jordauto uses the 3D security protocol for transactions with CB, VISA, MASTERCARD credit cards. This system ensures the authentication of the cardholder at the time of payment and connects the Client with their bank.
In payment validation, the Client connects with their bank through a redirection to the bank's website to finalize and validate their payment (example: receipt of an SMS with a security code). If the payment is accepted, the Customer can finalize his order on the Site.
No bank details are transmitted through Jordauto systems.
The refund will be made with the same payment method that the Customer used when placing their initial order, unless the refund by the initial payment method is not possible or if the Customer and Jordauto agree on another method.
The different refund method that Jordauto uses is bank transfer. The Customer must return their Product from their customer account and complete the information in their Bank Identity Declaration (RIB-IBAN) under their sole and total responsibility.
Jordauto is not responsible for personal data that has been indicated incorrectly or incompletely.
In the event of fraudulent use of any means of payment, the credit card holder is invited to immediately contact their bank to find out the steps to follow and the refund conditions.
The Client may demand the cancellation of the payment and the refund of the amounts paid, requesting a copy of the claim from Jordauto.
In case of fraudulent use of any means of payment, the credit card holder is invited to immediately contact their bank to find out the steps to follow and the refund conditions.
The Client may demand the cancellation of the payment and the refund of the amounts paid, requesting a copy of the claim from Jordauto.
Payment obligation
Any order placed on the Site obligates the Customer to pay the full price. However, payment will only be effective when the order is confirmed by Jordauto.
Jordauto will not be obliged to deliver the Products requested by the Client if the order has not been paid in full. Payment will only be considered final once Jordauto has actually received the amounts owed.
In the event of a payment incident (fraud, non-payment), Jordauto reserves the right to refuse payment validation and, therefore, reject the order.
Change of ownership and transfer of risk
Jordauto retains full and complete ownership of the Products sold until full payment of the order price, in principal, fees and taxes included.
Jordauto reserves the right to claim products sold and not paid for. In this sense, in the event of a claim, the Client undertakes not to modify, incorporate, resell or pledge the products sold until full payment has been received.
The risk of loss and damage passes to the Customer upon receipt of the Products by the Customer or a third party designated by the Customer. The Customer is responsible for the correct storage of the Products ordered and delivered.
Invoices
As soon as the order is sent, the invoice will be made available to the Customer in their personal area in the "My orders" section. All data provided and validation recorded will be considered proof of the order.
The history of orders placed by the Customer is available in the "My orders" section of the "My account" space.
7. Product Delivery
7.1 Delivery methods
Delivery location
The Products ordered on the Site are delivered to the Iberian Peninsula, the Balearic Islands and some European countries.
At the time of delivery of the Products, the Customer must present a valid identification document if requested by the carrier. If an identity document is not presented, the packages cannot be delivered.
The Products will be delivered to the postal address indicated by the Customer at the time of the order or at the collection point. The Customer must ensure that the address provided is accurate and complete.
Any address error is attributable to the Client, so Jordauto declines all responsibility in this regard.
Delivery times
Delivery times are expressed in business days, except holidays.
Delivery will only take place after Jordauto has received all amounts owed by the Customer.
The indicated deadlines will be shown to the customer at the time of placing the order. The Client at the time of the delivery selection stage represents both the preparation time by Jordauto and the transportation completion time for the carrier's delivery.
The order preparation time is divided into several stages:
- Verification of the information entered by the Client,
- Registration and preparation of the order by Jordauto,
- Delivery of the package to the carrier.
This preparation time may vary depending on the orders and the availability of the Products from our suppliers, from 12 to 72 hours, from the order validation email, excluding orders placed on weekends. and holidays.
Shipping guaranteed in 24/48 hours
Items labeled with this indication have a limited preparation time if:
- All items in the order are marked as "guaranteed shipping within 24 hours",
- The order is placed from Monday to Thursday (except holidays).
The delivery time is then that of the carrier selected by the customer.
If at least one of the items in the order does not bear the mention "guaranteed shipping within 24 hours", the order can be prepared within the usual deadlines indicated above.
The delivery time varies depending on the delivery method chosen by the Client.
This period does not include orders placed on weekends and holidays.
The delivery period begins from the date of departure of the Products from Jordauto warehouses.
For more information on the delivery times proposed by Jordauto's transport partners, click here.
Delivery tracking
Some carriers allow order tracking. Jordauto will then provide the Customer with the tracking number that will allow them to consult, at any time, the status of their shipment in the "My orders" section of the "My account" space.
The Products that make up the same order are delivered in a single shipment. In the event that Jordauto divides the order into several packages, shipping costs will be invoiced only once to the Customer.
The status of the order is available in the "My account" section, which will be automatically updated a few minutes after validation of the order on the Site.
7.2 Delivery anomalies
Jordauto controls the delivery times of packages delivered to carriers. However, if the Customer observes an anomaly in the delivery (delay, change of collection point, loss of tracking, etc.), he is invited to contact Jordauto Customer Service to find a solution as soon as possible. as soon as possible.
Client Absence
The Customer must provide all the information necessary for the correct execution of the delivery of the merchandise: name, surname, delivery address, collection and billing address if different from the delivery address, number phone number.
In case of absence of the Client on the day of delivery, the carrier will leave a notice of passage. The Client may thus agree with the carrier to collect the requested Products within a maximum period of fourteen (14) days.
After these periods, the Products will be automatically returned to Jordauto.
After these periods, the Products will be automatically returned to Jordauto.
In case of difficulties, the Client must inform Jordauto within the same period.
Delays
Jordauto strives to respect the delivery times of the Products linked to the order and in accordance with the delivery method chosen by the Customer. In any case, delivery times (preparation time and delivery time) may not exceed thirty (30) days from the validation of the order.
After these deadlines, the Client may proceed to terminate the sale by written request (e-mail, letter, online in "My account"), except in cases of force majeure.</ p>
In case of significant delay in the preparation and shipment of your order, Jordauto invites the Customer to contact Jordauto Customer Service to find a solution as soon as possible.
Package control - Damage
Depending on the selected carrier, the package is delivered to a collection point against signature, to the home (with or without signature) or directly to the customer's mailbox.
Regardless of the method of delivery of the package, the Customer must check, at the collection point or with the delivery person, the condition of the package packaging at the time of delivery. In case of problem, the Client is invited to express his reservations in writing on the authorization sheet or in any other means presented for this purpose by the carrier. Once the reservations have been made, the Client will have the carrier sign the form and will keep a copy of it.
Any anomaly observed at the time of delivery (damage, indicated package delivered by the carrier, but not received, etc.) must be declared to Jordauto within three (3) business days following receipt of the Products (being the date indicated in the delivery tracking authentic).
If the Client does not notify his reservations within the established period, he will be considered to have accepted the Products without incident, damage or anomalies. Therefore, the Products delivered will be considered free of defects and Jordauto will not be able to accept any claim for damage, missing product, damaged package or broken parts upon receipt.
However, the Client enjoys legal guarantees, conformity and hidden defects.
8. Return of products
Any request for the return of a Product by the Customer will be made:
- Directly on the Site in the Client's "My account" area.
- By phone to Jordauto Customer Service.
- By email info@jordauto.com.
8.1 Right of withdrawal
Exercise of the right of withdrawal
The Client has a legal withdrawal period of fourteen (14) days from receipt of the requested Product to exercise their right of withdrawal. If this period expires on a Saturday, Sunday, holiday or non-working day, it is extended until the next working day.
If the Client wishes to exercise their right of withdrawal, they must notify Jordauto, within this period of fourteen (14) days, of their decision to withdraw, sending a document that unequivocally states their decision to withdraw from the contract and return the Product or Products in question.
The Client notifies his decision to withdraw by sending his request by means of a document accompanied by the order number to the email info@jordauto.com
The Customer must return the Product or Products in question that it has already received without undue delay and, in any case, no later than fourteen days after communication of its decision to withdraw.
The Products must be returned in their original packaging and in perfect condition, accompanied by all accessories and instructions. Products returned incomplete, damaged or damaged cannot be recovered by Jordauto.
Customer refund in case of exercise of the right of withdrawal
Subject to the Customer's compliance with the above conditions, Jordauto undertakes to reimburse the Customer for all expenses incurred within fourteen (14) days of receipt of the Customer's request for retraction. However, Jordauto is not obliged to reimburse any additional costs if the Customer has expressly chosen a delivery method other than the least expensive standard delivery method proposed by Jordauto on the Site.
Jordauto reserves the right to defer refund until the returned Products are recovered or until the Customer has provided proof of shipping, whichever occurs first.
Refunds will be made using the same payment method as that used by the Customer at the time of their initial order, unless reimbursement using the initial payment method is impossible or, if the Customer and Jordauto agree on a method different.
For more information on the scope, content and instructions for exercising the right of withdrawal, click here or contact Jordauto Customer Service.
8.2 Return packaging
Return methods
The products ordered and consigned must be returned in their original packaging, in perfect condition (not damaged, or incomplete, not broken). Items returned incomplete, damaged, damaged and without their original packaging cannot be accepted or refunded by Jordauto.
In the event that the return and refund is refused, Jordauto will return the Products free of charge to the billing address provided by the Customer at the time of order validation.
Reshipping costs
To make the return, the Customer must first contact Jordauto Customer Service to find out if the Products in question can be returned and, if necessary, provide the necessary documents for their reshipment.</p >
Jordauto advances the return costs that will later be deducted from the refund of the Products and payable by the Customer, except in the following cases:
- Return of a Product due to a Jordauto error: Product that is not the one requested on the Site, or that does not meet the requirements.
- Return of a Product accepted under warranty.
10. Responsibilities and guarantees
10.1 Responsibility
Jordauto strives to offer quality customer service. However, the Client recognizes that Jordauto only has an obligation of means.
The Client is solely responsible for the choice and selection of the Products, their conservation and their use. Therefore, it is the Customer's responsibility to ensure the compatibility of the chosen Products with their vehicle and to check the characteristics of their vehicle before placing an order.
Given the technical nature of some Products sold, the Customer must strictly comply with the technical specifications and safety recommendations of the manufacturer, in particular those relating to the storage, assembly and use of these Products.
The Customer must refer to the instructions for use and/or assembly provided with the requested Product.
Information on product properties and provisions for digital product updates can be found in the manufacturer's product sheet and in the technical documentation. Jordauto expressly points out that the product sheet may contain, (i) information about the characteristics of the product or (ii) contain various information about digital updates of the product.
By accepting these terms and conditions, the Customer accepts such different agreements regarding product functionality or updates.
The Client acknowledges that the proper functioning of the Site is subject to the conditions of access to the Internet network and its limits and restrictions (coverage, saturation, availability). Therefore, Jordauto cannot be held responsible in this regard.
The photographs and illustrations accompanying the Products on the Site have no contractual value. Jordauto advises the Customer to consult the Product sheet and, in particular, its description to know its precise characteristics. The information contained in these Product Descriptions comes from various sources (manufacturer's manuals, etc.), therefore, in case of doubt, or to obtain additional information, the Customer is invited to contact Customer Service of Jordauto.
Jordauto is not responsible for:
- Any damage resulting from the installation or use of the Products by the Customer.
- In case of incorrect, incomplete or incorrectly completed contact details by the Customer (delivery addresses , financial transactions: payments according to the method chosen by the Customer, transmission of RIB-IBAN to Jordauto for refunds, references of the Products entered by the Customer and identified by Jordauto on the Site, usurpation of customer account).
- Any event resulting from a case of force majeure that could delay or prevent the fulfillment of its obligations.
- The contents of sites linked directly or indirectly to the Site that are not under the control of Jordauto.
Except in the event of a public order or mandatory provision, with regard to damages that may result from non-compliance, total or partial, or negligent compliance with its contractual or extra-contractual obligations, Jordauto will will only be responsible for real and proven damages by the Client that are the immediate consequence thereof, without the total amount of damages to be paid by Jordauto, all of them combined generating events, exceeding the amount of the invoice of the sale in question.
This limit also applies to all consequences, including equivalent refunds, that could be imposed on Jordauto in the event of nullity or termination of a sale.
Jordauto will in no case be responsible for indirect damages suffered by the Client, such as, among others, loss of income, loss of business volume, loss of profits, loss of savings expected, or any indirect or derived damages, costs or expenses.
10.2 Guarantees
The Products sold by Jordauto to the Customer enjoy:
- The legal guarantee of conformity
- The legal guarantee of hidden defects
The legal guarantees, conformity and hidden defects, apply independently of any commercial guarantee that may be granted.
In order to activate these guarantees, the Client must keep the purchase invoice for the Product.
Legal guarantee of conformity
The action of legal guarantee of conformity by the Client is subject to the following legal regime:
- The Client has a period of one year from the delivery of the Product to act on any equipment sold that is first used or new.
Under the legal guarantee of conformity, the Client will have the right to obtain:
- Either the repair of the Product.
- Or the replacement of the Product.
- In the event that the repair or replacement is impossible or disproportionate, an appropriate reduction in the price will be made or cancellation of the order once the Product has been returned to Jordauto.
However, any refund to the Customer is reduced to take into account the Customer's use of the goods since delivery.
Legal guarantee for hidden defects
The customer also enjoys the legal guarantee against hidden defects. If the Customer wishes to bring this action, subject to proof of purchase, the Customer must do so within two years of the discovery of the defect and demonstrate the existence of a hidden defect.
The result of said action, at the Customer's choice, will be the return of the Product and its refund, or the conservation of the Product and the return of part of the price.
Assumption of the guarantee
The assumption of the guarantee is subject to knowledge of the cause of the lack of conformity or the claimed defect. Depending on the situation, this analysis will be carried out directly by Jordauto, by the manufacturer (item disassembled and returned) or by an automotive expert who will come to examine the vehicle.
- If the allegedly defective Product appears to be the cause of damage to other parts, the Customer must contact Jordauto and not dismantle the Product in question. Jordauto can commission an independent automotive expert to determine the causes of the malfunction.
- If the alleged defective Product does not appear to have caused other failures, the Customer, to return the defective Product, must go to their account and select as the reason for the return: "The part received is defective."
Any invoice sent after the deadline and not in compliance will be definitively rejected, no additional request for reimbursement from Jordauto will be accepted.
Once the Product has been disassembled and returned, the customer can change its part if they wish. Jordauto does not grant any replacement loan to the Customer during the period of immobilization of the Products in question, for the purposes of warranty appraisal.
Warranty exclusion cases
The warranty will not be covered by Jordauto in the following cases:
- Normal wear and tear of the Product.
- Defects and consequences related to a Customer error, improper handling by the Customer, abnormal use of the vehicle on which the part is intended as a result of improper use or installation, improper assembly of the part or installation that does not comply with the specifications and recommendations of the equipment manufacturer or the automobile manufacturer.
- Storage detrimental to the conservation of the Product.
- Storage detrimental to the conservation of the Product.
- Damage resulting from a case of force majeure.
- Defects and consequences related to the modification, repair, integration or addition by the Client not in accordance with normal use.
In all these cases, Jordauto is not responsible for the defect of the Product or any damage caused.
In case of acceptance of the guarantee by Jordauto, if necessary after an analysis, Jordauto will repair, replace the Product or refund the Customer within a maximum period of time.
11. Force majeure
Jordauto cannot be held liable to the Client for any delay or failure to comply with one of its obligations in the event of force majeure. These cases include, but are not limited to: natural disasters, government actions, wars, attacks, fires, floods, explosions, blackouts, computer disturbances or civil unrest.
Jordauto reserves the right to suspend or terminate the Sale, in whole or in part, in the event of force majeure defined as any event that may stop, reduce, delay or cause the sale of the Products to be economically and significantly less profitable or prevent the normal execution of the sale.
The Client may not claim any compensation from Jordauto.
12. Personal data
Jordauto is responsible for the collection and processing of your personal data. We implement processes dedicated to managing services and relationships with our clients and prospects so that each of them can maintain and repair their vehicles.
Jordauto applies measures to guarantee the confidentiality, security and integrity of the Client's personal data, and undertakes that its service providers to whom it subcontracts the services guarantee the same level of security as its own. .
Jordauto expressly invites the Client to read its Personal Data Protection Policy.
13. Intellectual Property
The Client acknowledges that all content of the Site, including in particular: the domain name, trademarks, texts, graphics, photographs, drawings, sounds, data, images, The audio and video, as well as the Jordauto tree structure, the navigation plan, the logos, the design and organization of its sections, the titles, the databases, the structures and the contents, existing or future, are protected and are the exclusive property of Jordauto and/or its partners.
Consequently, without the prior and express authorization of Jordauto, all reproductions, representations and uses by the Client are prohibited.
Any failure to comply with these obligations by the Client would constitute an act of falsification.
14. Applicable law and conflict resolution
The CGV are subject to Spanish regulations.
For any claim, the Customer is invited to contact our Jordauto Customer Service Department:
- By telephone calling the number +34 661 02 19 34, indicating your order number.
- By email at orders@jordauto.com
If an amicable solution is not reached, any dispute will be submitted to the Spanish courts.